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Plan changes & upgrades, updating details & current promotions
Changing/Adding Products and Services
I want to get a Static IP Address
I want to add or remove a Home Phone feature
I want to upgrade from ADSL to NBN
I want to change my home phone number
Updating my details
Where can I see my account details?
How can I change the contact number or email linked to my account?
How do I change ownership of the account?
Can I suspend my account if I go on a holiday?
I want to cancel my active service
Do I have to pay an early termination fee?
Privacy, Security & Legal
Integrated Public Number Database (IPND)
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I want to make a complaint