Resetting your modem
WiFi Hub - Technicolor
About factory resets
Please locate the reset button on your respective router/modem and depending on the manufacturer of your device will determine how long you hold the reset down for, this can be from 5 seconds to 15 seconds.
Turning off your modem refreshes the modem settings, and fixes a large percentage of issues. This is known as "power cycling" or rebooting a modem.
Sometimes we may ask you to reset your modem. This is different from rebooting or power cycling, and you should only reset your modem if you are instructed to do so by a MyRepublic team member.
Once your modem is back on, run a speedtest to confirm if your speeds have improved.