Connect your PC/Laptop directly to your NBN box
This will help us diagnose if the issue relates to your modem.
- Plug a single ethernet cable directly from your device (e.g. laptop/ PC) into the UNI-D port your service connects to on the nbn™ Box
- Make sure your modem is no longer connected to either your device, or the nbn™ box, and you are able to connect to a webpage.
- Wait a few moments, and rerun a speed test to see if this has resolved the issue
Need more help?
If you're still having speed issues after completing the troubleshooting steps you will need more help. Chat with one of our experts online,
Click "Start Chatting" to begin