WiFi Hub - Technicolor
About factory resets
Please locate the reset button on your respective router/modem and depending on the manufacturer of your device will determine how long you hold the reset down for, this can be from 5 seconds to 15 seconds.
Turning off your modem refreshes the modem settings, and fixes a large percentage of issues, including no connection, slow speeds, or intermittent services. This is known as power cycling or rebooting a modem.
Sometimes we may ask you to reset your modem. This is different from rebooting or power cycling, and you should only reset your modem if you are instructed to do so by a MyRepublic team member.
- You can reset your modem to the default settings if you still experience connection, speed or other modem issues after restarting your modem.
- Use a pen, paper clip or small item to reset your modem by pushing the small pinhole next to the power cord connection.
- Push this for 15 seconds (or until your modem lights flash) then release
Need more help?
If you have reached this step and have done everything up until this point, please monitor over the next 24 hours to see if there are any improvements. If there are no improvements, our experts online can give you a hand. Start chatting with us by clicking the button below