Resetting your nbn™ box (NCD)
You can reset your nbn™ box (NCD) by getting a pin and pushing it in the small hole labelled reset for 10 - 15 seconds. This resolves any temporary device issue and gets your NCD back to its default settings.
The modem can take 3 to 5 minutes to come online. Once your modem is back on, test if this resolves your issue.
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