Reset your nbn™ box (NCD)
You can reset your nbn™ box (NCD) by getting a pin and pushing it in the small hole labelled reset for 10 - 15 seconds.
Resetting your modem
Please reset your modem.
If you need more information on how to reset the modem please click here.
The modem can take 3 to 5 minutes to come online.
If your connection still doesn't work you will need some more help.
Need more help?
If you're still having issues after completing the reset you will need some more help. Chat with one of our experts online by clicking the button below