Restarting your nbn™ box (NTD)
Please power off your nbn™ NTD from the wall outlet for 1 minute then turn it on again.
The NTD can take 3 to 5 minutes to come online.
If your connection doesn't work you may need to reset your modem.
Resetting your modem
Please reset your modem.The modem can take 3 to 5 minutes to come online.
If you need more information on how to reset the modem please click here.
If your connection still doesn't work you will need some further help.
If your connection still doesn't work, you will need further help. Chat with one of our experts online by clicking the button below