We're sorry to hear you are having issues connecting online. Let's perform some quick troubleshooting to see if this fixes your issue.
1. The modem is set up correctly
If you're having issues with a new or existing connection it's important to check that your modem is set up correctly. This article will take you through how to plug your modem in depending on your type of connection
2. Network upgrades
We are continuously working on upgrading and improving our network. If you are having issues connecting to the internet you can check here to see if we are working on the network in your area, however, we will always look to let you know before we start via SMS. If you are not affected by a network upgrade, please continue troubleshooting below
3. Still not working?
Let's troubleshoot, before we begin we need to know: