If you are moving home, have checked your address, and see the following message:
Unfortunately, we are not able to provide a service at your new home at this time. We can let you know as soon as the service is available at your new address.
What happens now?
We can terminate your service at your old address whenever is most convenient for you - just give us a call on 1300 130 88 (option 3) and one of our team will take you through the process
Early Termination Fees
If you are still within your minimum service term, you will be charged an early termination fee.
The amount charged will be dependant on your plan, and potentially how long is remaining until the minimum service term expires.