- What is porting?
- What kind of home phone service do you provide?
- How do I port my number?
- How long does it take?
- How much does it cost?
- Why was my porting order rejected?
- I no longer want to port my number. Can I get a new number?
- How will I be updated?
- Will my phone number be listed in the white pages and other directories?
What is porting?
Porting is simply the process of transferring a phone number from one provider to another.
Your Home Phone service
MyRepublic uses 'Voice over Internet Protocol' home phone services.
VoIP is essentially a home phone service that allows you to make calls over your active internet service, i.e, all your calls are transmitted just like data you would use to browse a webpage.
All VoIP needs to work is an active internet connection, a compatible handset, & a modem that can make and receive VoIP calls - you can check with the manufacturer of your handset to see if it works with VoIP.
How do I port my number?
During the process of signing up you can choose whether or not you need a home phone service, and if you would like a new number, or to port a number across from another provider.
You can choose which home phone plan you require in Step 2 of signup.
Then, after providing payment information, include your number, the account number of your current provider, & the name of the provider.
How long does it take to port my number?
This depends on the type of port - simple, complex or same carrier -
A simple port (where no complex services are attached to the number) takes 5-10 business days
A complex port (where there are complex services attached to the number) take 10-20 business days
How much does it cost?
A one-off porting fee of $25 will be charged upon successful completion of your port.
Why was my porting order rejected?
We'll let you know via email & SMS if your porting request is rejected, why, and what to do next.
Rejection reasons explained
- In this case, you will need to contact your previous provider and either reactivate the number, or request the number is placed into 'Call diversion number only' (CDNO) status
- In this case, if you wish to port your number to MyRepublic, you will need to request this porting order be cancelled
- You can provide the correct number via responding to our communications with the correct number
- You can provide the correct account number via responding to our email communications
I no longer want to port my number, can I get a new number?
If you change your mind and would prefer to be allocated a new number, and porting hasn't yet completed, we can allocate you a new number almost immediately.
To request a new number, jump on our Live Chat and one of our team will assist.
How will I be updated?
Our provisioning team will provide you with updates via sms and/or email, when:
- We have submitted your porting order
- It has been accepted, or it had been rejected, and why
- When there is a confirmed date we will receive the number
- When the number is successfully ported and activated
Will my phone number be listed in the white pages and other directories?
When you take a MyRepublic Home Phone service, your name and address will be listed in the white pages. If you request a Private Number (silent line) with MyRepublic we will not list your number, however, the information with White Pages and other directory services may take some time to update their records.