Here are the answers for the most common questions relating to moving home. When you're ready, give us the details and we'll be happy to help you out.
What type of connection can I get at my new home?
Enter your new address here to see what type of nbn™ connection you can get at your new home.
How do I start my move?
Just fill out our MyRelocation form and one of our relocation specialists will give you a call at your preferred time within 24 hours to take you through relocating.
- Your Account number (beginning with C) located on your invoice
- Your new address
- The date you would like to connect the services at your new address.
MyRepublic relocation Specialists are here to help
Our Relocation specialists personally manage your move from start to finish - making sure your new home's service has everything you need and working when you need it!
How much notice should I give?
We’d love to know the date you are moving as soon as you do! We want to connect your new home on the day you move, but if a technician needs to go to your new address to connect you, ideally we would hear from you at least 7 business days in advance.
How long does it take to move my service to a new address?
It depends on the type of internet connection that is available at your new address, and if there has been a connection before. Once we know where you’re moving to, our Relocation specialist will give you a reliable time frame for your re-connection.
Can I use my old service until I move?
Of course! We won't disconnect your existing services until we’ve confirmed you’re active in your new home unless you let us request us to do otherwise.
Can I keep my home phone number?
If you are moving in the same state, absolutely - we’ll transfer your current home phone number to your new service when it’s activated. If you're moving interstate, we need to give you a new number.
Can I keep the same plan, pricing & contract?
We will always try to keep your plan the same. We may need to change your plan if;
- The type of connection at your new home isn’t supported by your current plan
- Your current contract has expired
- You are not locked into a contract
What equipment do I need at my new home?
Just take your existing MyRepublic modem with you. Please leave any nbn equipment that a technician installed in your property (or anything that says 'nbn™' on it).
Your MyRepublic Wi-Fi hub+ or Halo modem is one of the two items below:
But you should leave any of these items if you have them:
How much does it cost?
A $69.00 relocation fee applies when you move home - this won’t appear on your new account until about 2 weeks into the service at your new home.