Here are the answers to everything you need to know about moving home - just click a question to find the answer!
What type of connection can I get at my new home?
Enter your new address here to see what type of nbn™ connection you can get at your new home.
How do I start my move?
Just fill out our MyRelocation form and one of our relocation specialists will give you a call at your preferred time within 24 hours to take you through relocating.
- Your Account number (beginning with C) located on your invoice
- Your new address
- The date you would like to connect the services at your new address.
MyRelocation Specialists are here to help
Our Relocation specialist personally manage your move from start to finish - making sure your new home's service has everything you need and working when you need it!
How much notice should I give?
We’d love to know the date you are moving as soon as you do! We want to connect your new home on the day you move, but if a technician needs to go to your new address to connect you, ideally we would hear from you at least 7 business days in advance.
How long does it take to move my service to a new address?
It depends on the type of internet connection that is available at your new address, and if there has been a connection before. Once we know where you’re moving to, our Relocation specialist will give you a reliable timeframe for your re-connection.
Can I use my old service until I move?
Of course! We won't disconnect your existing services until we’ve confirmed you’re active in your new home unless you let us request us to do otherwise.
Can I keep my home phone number?
If you are moving in the same state, absolutely - we’ll transfer your current home phone number to your new service when it’s activated. If you're moving interstate, we need to give you a new number.
Can I keep the same plan, pricing & contract?
We will always try to keep your plan the same. We may need to change your plan if;
- The type of connection at your new home isn’t supported by your current plan
- Your current contract has expired
- You are not locked into a contract
What equipment do I need at my new home?
Just take your existing MyRepublic modem with you. Please leave any nbn equipment that a technician installed in your property (or anything that says 'nbn™' on it).
Your MyRepublic Wi-Fi hub+ or Halo modem is one of the two items below:
But you should leave any of these items if you have them:
How much does it cost?
A $69.00 relocation fee applies when you move home - this won’t appear on your new account until about 2 weeks into the service at your new home.