Plans & pricing, info about the nbn™ network, ordering a new service, appointment enquiries & BYO Modem info
Home Phone and Internet Support
Current network status, troubleshooting for connections, speed or home phones, and setup guides
Submit a request to move a connection to your new home
Plan changes & upgrades, updating details & current promotions
Payments and Billing
Paying your bill, invoice info & international call rates
- How to: Basic troubleshooting for your new connection
- Current network status
- How to: Troubleshooting slow speeds
- How to: 'Powercycling' or resetting your modem
- We're here to help!
- Will I be notified about network improvements?
- Modem & Home Phone set-up guides
- Everything you need to know about moving home
- Gamer Pro Custom Routing
- I need more time to pay my bill
- How can I pay my bill?